​​Complaint and Concern Resolution for People Receiving Support, Their Families, Guardians, Advocates, and the General Public

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Community Living York South is committed to maintaining the highest quality of services.
Achieving this requires a culture of open, respectful, and supportive communication.

To support this, people receiving services, their families, guardians, advocates, and
members of the public must have accessible ways to share concerns, complaints, and
feedback in a constructive manner. By doing so, we can work together to address issues,
resolve differences, and continuously improve in a timely and cooperative way.

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Everyone receiving supports and services has the right to be heard. This includes the
right to raise a complaint or concern without fear that their services will be reduced,
withdrawn, or negatively impacted. Individuals will be informed of this right when
submitting a complaint or concern.

All complaints and concerns are documented and recorded in the organization’s
database. To ensure continuous quality improvement, complaints and feedback are
reviewed and analyzed annually.